Frequently Asked Questions

Here, you’ll find answers to common queries about our facilities, services and policies, organised into easy-to-navigate categories to help you quickly find the information you need.

Check-In and Check-Out

What time is check-in?

What time is check-out?

What time do I need to leave the room?

Bookings and Payments

How do I change my booking?

What payment methods do you accept?

How will I receive booking confirmation?

How can I book for a group?

Meals

What meals are included in the holiday package?

What is served for breakfast?

Parking

Do you have parking?

Is there a parking fee?

Room Types and Amenities

What room types do you have?

Do the rooms have fridges?

Do you provide hairdryers?

Are there tea and coffee-making facilities in the rooms?

Do the rooms have TVs?

Children

From what age do children pay?

What is your policy regarding children?

Until what age is a person considered a child?

Pets

Do you allow pets?

WiFi

Do you have WiFi?

Accessibility

Do you have accessible rooms?

Cancellation

What is your cancellation policy?

Group Bookings

How do I make a group booking?

Location

What is the hotel address?

Room Service

Do you offer room service?

Baby Facilities

Do you provide baby cots, high chairs, or strollers?